Privacy policy



PRIVACY POLICY


Charmy Petit operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Charmy Petit is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

  • Contact details: Name, shipping address, billing address, phone number, and email address.

  • Financial information: Payment card details, transaction confirmations, and payment methods.

  • Account information: Username, password, security preferences, and settings.

  • Transaction information: Items viewed, added to cart or wishlist, purchased, returned, or canceled.

  • Communications: Information provided when reaching out to customer support.

  • Device & Usage information: IP address, browser type, network connection, time zone, and site interaction data.

2. PERSONAL INFORMATION SOURCES

We collect personal information from the following sources:

  • Directly from you: When you create an account, place an order, or communicate with us.

  • Automatically through the Services: Via cookies, IP logging, and similar tracking technologies.

  • From our service providers & partners: Third parties that enable payment processing, analytics, and infrastructure support.

3. HOW WE USE YOUR PERSONAL INFORMATION

We process your personal information for the following legitimate business purposes:

  • Provide, Tailor, and Improve the Services: Processing payments, fulfilling orders, managing accounts, arranging shipping, and handling returns or exchanges.

  • Marketing and Advertising: Sending promotional communications by email or SMS and displaying targeted ads (subject to your explicit consent).

  • Security and Fraud Prevention: Authenticating transactions, securing payments, and preventing fraudulent or illegal activities.

  • Communicating with You: Providing customer support and maintaining ongoing communication.

  • Legal Compliance: Complying with applicable laws, tax regulations (including EU VAT/IOSS), and law enforcement requests.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We share personal data with trusted third parties strictly for operational purposes:

  • Shopify Inc.: Our core e-commerce platform provider.

  • Fulfillment & Payment Partners: Logistics providers, carrier services, and secure payment gateways (e.g., Stripe, PayPal).

  • Analytics & Marketing Partners: Third-party services used to analyze store performance and run advertising campaigns (subject to your cookie preferences).

5. RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify Inc., which collects and processes personal information to support our store operations. To learn more about how Shopify processes personal data, please visit the Shopify Consumer Privacy Policy.

6. CHILDREN'S DATA

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

7. SECURITY AND RETENTION OF YOUR INFORMATION

We maintain appropriate technical and organizational security measures to protect your data. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, or meet statutory legal and accounting obligations.

8. YOUR RIGHTS AND CHOICES (EU & UK RESIDENTS - GDPR)

If you reside in the European Economic Area (EEA) or the United Kingdom, you hold the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access / Know: Request access to the personal data we hold about you.

  • Right to Delete: Request the deletion of your personal data.

  • Right to Correct: Request correction of inaccurate personal data.

  • Right to Data Portability: Request a copy of your data in a structured format.

  • Objection and Restriction: Request that we stop or restrict processing of your personal data.

  • Withdrawal of Consent: Withdraw marketing consent at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at contact@charmypetit.com.

9. INTERNATIONAL TRANSFERS

When transferring personal data outside the EEA or UK, we rely on officially recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs).

10. COMPLAINTS & CONTACT INFORMATION

If you have questions about our privacy practices, wish to exercise your rights, or have a complaint, please reach out to us:

  • Email: contact@charmypetit.com

  • Data Controller: Charmy Petit

If you believe your data has been processed unlawfully, you also have the right to lodge a complaint with your local Data Protection Authority in the European Union.