Refund policy


Refund and Return Policy


Thank you for shopping at Charmy Petit. If you are not completely satisfied with your purchase, we are here to help.

1. Right of Withdrawal (14-Day Cooling-Off Period)

Under European Union consumer protection laws, you have the legal right to cancel or return your order within 14 calendar days from the date you (or a third party designated by you) physically receive the item(s), without giving any reason.

To be eligible for a return under your right of withdrawal:

  • The item must be unused, unwashed, unworn, and in the same condition that you received it.

  • It must be in its original packaging with all tags attached.

2. Flexible Resolution Options

Because our logistics run internationally, traditional return shipping costs and delays can sometimes be inconvenient for customers. To provide a faster and more seamless experience, we offer two convenient resolutions:

  • Option A — Keep the Item & Receive a 50% Refund (Recommended): If you ordered the wrong size or are dissatisfied with the item, you may choose to keep the product and receive a 50% immediate refund back to your original payment method.

  • Option B — Standard 100% Full Return: You may return the item(s) to our processing facility for a 100% full refund of the product price. Please note: Unless the item is defective or incorrect, the customer is responsible for paying the return shipping costs.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If an item arrives damaged, defective, or if you received the wrong item:

  1. Contact us immediately at contact@charmypetit.com with your order number and photo/video proof of the issue.

  2. Once confirmed, you will be entitled to a 100% full refund or a free replacement shipment, and you will not be required to return the defective item.

4. How to Initiate a Return or Exchange

To start a return or request a partial refund solution, please contact our support team:

  • Email: contact@charmypetit.com

  • Required Information: Order number, item description, and the reason for your request.

Once your return request is approved for Option B (Standard Return), we will provide you with the return address and shipping instructions. Items sent back to us without first requesting a return will not be accepted.

5. Refunds Processing Time

Once your return is received and inspected (or a partial refund agreement is reached), we will process your refund immediately. The funds will be automatically credited to your original payment method within 5 to 10 business days, depending on your card issuer or bank.

6. Delivery Responsibilities

Please ensure that your shipping address is accurate during checkout. Charmy Petit cannot be held responsible for:

  • Incorrect or incomplete delivery addresses provided by the customer.

  • Unsuccessful deliveries resulting from the recipient being repeatedly absent at the provided address.

  • Failure by the customer to pick up the package from a local postal access point after notification.