Refund policy

Refund and Return Policy

Thank you for shopping at Charmy Petit. If you are not completely satisfied with your purchase, we are here to help.

1. Right of Withdrawal (14-Day Cooling-Off Period)

Under European Union consumer protection law, you have the right to withdraw from your purchase within 14 calendar days from the date you (or a third party designated by you) receive the item(s), without giving any reason.

To exercise this right, simply notify us within the 14-day period by emailing info@charmypetit.com with your order number. You then have an additional 14 days from that notification to send the item(s) back to us.

💬 WhatsApp: +44 7460 654648

  • Applies to: Unfulfilled items in an order.

  • Cancellation window: Until item is fulfilled.

2. Condition of Returned Items

We ask that items be returned in a condition that allows resale — this means you may unpack and try the product as you reasonably would in a physical store to check its fit, features, or characteristics. If an item shows signs of use or wear beyond what is necessary to establish this, we may deduct a proportional amount from your refund to reflect the reduced value, but we will not refuse a return solely because packaging was opened or tags removed.

  • Applies to: Fulfilled items in an order.

  • Return window: 14 days.

  • Counted from: Delivery of the last item in the order.

  • Weekends and holidays: Extended for weekends or holidays.

  • Return shipping: Customer provides return shipping.

  • Restocking fee: 0%.

3. Refunds

Once you notify us of your withdrawal and we receive the returned item (or you provide proof of shipment, whichever is earlier), we will refund:

  • The full price paid for the item(s), and
  • The cost of standard delivery (if you chose a more expensive delivery option, we will only refund the cost of our standard delivery option).

Refunds will be issued within 14 days of receiving the returned goods (or proof of return shipment), using the same payment method you used for the original purchase. In practice, funds are typically credited within 5–10 business days of processing, depending on your card issuer or bank.

4. Return Shipping Costs

Unless the item is defective, incorrect, or damaged, you are responsible for the cost of returning the item to us. This cost is your responsibility and was disclosed to you before you completed your purchase.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item arrives damaged, defective, or if you received the wrong item:

  1. Contact us at info@charmypetit.com with your order number and photo/video proof of the issue.
  2. Once confirmed, you are entitled to a full refund (including original delivery cost) or a free replacement, and you will not be required to pay for return shipping.

This is separate from your statutory legal guarantee of conformity, which applies for at least 2 years from delivery under EU law and covers goods that are faulty or not as described, regardless of this return policy.

Final Sale Items

  • Customers cannot request returns or cancellations for final sale items.

  • Applies to: Selected collections or products.

6. How to Initiate a Return

To start a return, please contact our support team:

  • Email: info@charmypetit.com
  • Required information: order number, item description, and reason for your request.

Once your return is confirmed, we will provide you with the return address and shipping instructions. Please do not send items back without first contacting us, so we can ensure your return is processed correctly.

7. Model Withdrawal Form

If you wish to withdraw from your purchase, you may (but do not have to) use the following form:

To Charmy Petit , email, info@charmypetit.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: [description] / Ordered on: [date] / Received on: [date] / Order number: [number] / Name: / Address: / Date:

8. Delivery Responsibilities

Please ensure your shipping address is accurate at checkout. Charmy Petit cannot be held responsible for delays or failed deliveries resulting from an incorrect address provided by the customer, the recipient being repeatedly unavailable, or failure to collect the package from a designated pickup point after notification.