Shipping policy

SHIPPING & DELIVERY POLICY

1. Processing Time

All orders are processed and prepared for dispatch within 1 to 2 business days from the date of purchase.

2. Shipping Times & Estimates

  • Standard Shipping: FREE
  • Average Delivery Time: 10 to 20 business days (after dispatch)
  • Maximum Delivery Time: Up to 30 business days from the dispatch date

Please note that delivery estimates begin after your order has been dispatched, not from the date of purchase. Adverse external factors — such as customs delays, severe weather conditions, or local public holidays — may occasionally affect these timeframes.

3. Tracking Your Order

Once your order is dispatched, you will receive a tracking code via email. You can track your package directly on our website or by using global tracking services such as 17track.net.

4. Customs & Import Taxes (EU Customers)

For orders shipped to the European Union, prices displayed on our website include VAT (Value Added Tax) where applicable. In the rare event that local customs fees or import duties are assessed by your country's customs authority, please contact us at info@charmypetit.com immediately if you receive a customs fee notification so we can assist you.

5. Cancellations & Right of Withdrawal (14-Day Return Policy)

In compliance with European Union Consumer Rights regulations:

  • Before Dispatch: You may request an order cancellation within 12 hours of purchase for an immediate full refund, before your order enters processing.
  • Right of Withdrawal (After Delivery): As an EU consumer, you have the right to cancel and return your purchase within 14 calendar days from the day you (or a third party designated by you) physically receive the package, without giving any reason.
  • Return Shipping Costs: Unless the item arrives defective or damaged, the customer is responsible for paying the direct cost of returning the item to our return facility. To initiate a return, please contact info@charmypetit.com.
  • 💬 WhatsApp: +44 7460 654648
  • Condition of Items: We ask that returned items be sent back in a condition suitable for resale. You may unpack and try the product as you reasonably would in a physical store to check its fit or characteristics; if the item shows signs of use or wear beyond what is necessary for this, a proportional deduction may be applied to your refund to reflect the reduced value.
  • Refunds: Once the returned item is received and inspected, a full refund of your purchase price will be issued to your original payment method within 14 days.